RETURN POLICY

If customer receives a defective product, The Lamp Outlet will replace the same item at no cost to the customer. Customers are required to notify The Lamp Outlet of any defect within 14 days of receipt to be eligible for the free replacement.

For non-defective merchandise:
An order can be returned if it does NOT have any "No Returns" conditions (specified below), and customer notifies The Lamp Outlet within 14 days of receipt of the merchandise.

Customer must notify The Lamp Outlet to request for a Return Goods Authorizatin (RGA #).

Please allow one week for the RGA# to be issued.

After the RGA# is issued, customer has another 14 DAYS to ship out the item.

Amount of refund will be the original price (not including any discount or coupon offers) less 20% restocking fee. Shipping and handling fee is non-refundable. This fee helps pay for the shipping cost that The Lamp Outlet incurred in shipping the merchandise to the customer, as well as the restocking fee that our suppliers charge The Lamp Outlet for the return.

If any coupon / discount was applied towards the order, returning partial order(s) will void the coupon / discount applied, should it cause the order total to fall below the coupon / discount requirement. The restocking fee will be calculated based on the original price of the returned item(s).

All items must be in its original box, and is in resellable condition. Customer is responsible for shipping the merchandise back to The Lamp Outlet.

Item exchanges are treated as a return and placement of a new order; the exchanged item(s) will be subjected to the 20% restocking fee.

No returns will be accepted for the following conditions:

• Returning items without a RGA number
• Item has been used, hung, or modified
• Manufacturer-customized items
• Clearance/Closeout items
• Truck-load size items
• Volume order totaling more than $2000
• Bulb-only / replacement parts orders
• Failing to return merchandise within 14 days after RGA# is assigned

We would like to state that The Lamp Outlet does not make money on customer returns.

Our suppliers charge us restocking fee for returns and there are shipping charges that The Lamp Outlet incurs. The 20% restocking fee covers only part of the cost that we incur.

Return Procedure
Customer must obtain a RGA# (Return Goods Authorization) from The Lamp Outlet before an item can be returned. Please email us to request a RGA# and provide a clear explanation for such a request. Usually, a RGA# will be issued within 1 week via confirmation email.

If an item has been returned without a RGA# or The Lamp Outlet's approval, we may refuse to accept the return or charge a 50% restocking fee at The Lamp Outlet's discretion.

If an item is returned with missing parts, The Lamp Outlet reserves the right to charge you for parts not returned or missing.

After receiving the RGA#, the customer will have another 14 days to return the product to The Lamp Outlet. After 14 days, the Return Authorization will expire and no replacements or refunds will be given.

Please label the RGA# on all the returning boxes. Customer is responsible for the cost of returning the merchandise to The Lamp Outlet, with insurance, to the original warehouse. Customer can pick whichever carrier (FedEx, UPS, USPS, AirBorne) to return the merchandise.

Please note that if you returned the items without insurance coverage and the items are damaged during the return shipping, The Lamp Outlet reserve the right to charge you for the broken parts/items. It is then your responsibility to file an insurance claim with the carrier.

Once you have shipped out the return merchandise, please email us. This will help us track the return merchandise so that you can be credited promptly.

All credit will be placed on the credit card used for the original purchase. Allow 1 - 2 billing cycles for the credit to appear on your statement.

Due to the delicate nature of some of our products and the inevitable bumps encountered in transit, a product may occasionally arrive with some damage. If you receive a damaged product, please email us. Make sure to include all available reference information to assist us.

**Please note that failing to return the defective item will result in a charge of both defective and replacement items to your account.